Consumer
Get free, impartial and confidential advice on a broad range of different consumer issues. From reporting scams, rogue traders or counterfeit goods, to getting your money back on faulty goods, we’re here to make sure you know exactly what to do.
You can also use the button below to search Citizens Advice website for information.
You can use our online tool to:
If you've been scammed, there are organisations you should report the scam to.
Don't feel embarrassed about reporting a scam – scammers are clever and scams can happen to anyone.
Reporting a scam helps track down and stop scammers. This prevents other people from being scammed.
You should:
Contact the police immediately by calling 101 if:
If you feel threatened or unsafe call 999.
If you think a business has broken the law or acted unfairly, you can report them to Trading Standards.
Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams.
Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem - for example, they can’t help you get a refund.
To report to Trading Standards, you need to contact Advice Direct Scotland’s consumer service.
They’ll pass your report to Trading Standards and can also give you advice about your problem.
Advice Direct Scotland's Consumer Service
